Appointments

Who do I see?

How to Request an Appointment

We want to make it as easy as possible to you to get the help you need.

The quickest way to contact us is by submitting an online request. Every request is reviewed by our team so we can make sure you are directed to the most appropriate healthcare professional and receive the right care for your needs.

You can contact us online for:

New medical problems
Ongoing health concerns
Medication queries
Administrative requests e.g. Doctor’s Letters
Fit (sick) notes
Test result enquiries
General advice and support

Request Help Online

Depending on your needs, we may arrange:

A face-to-face appointment
A telephone consultation
A video consultation
An appointment with another member of our healthcare team
Signposting you to a local pharmacy for further advice or treatment

This helps ensure you receive the right care from the most appropriate professional, as soon as possible.

Appointments With Other Healthcare Professionals

You may not always need to see a GP.

Our team includes a range of healthcare professionals who can help with many common health concerns, including:

Practice Nurses and Nurse Associates

Who can help with: –

Long-Term Condition Reviews e.g. Diabetes, Heart Failure.
Cervical Screening
Vaccinations and Immunisations
Wound Care and Dressings
Health Advice

Healthcare Assistants

Who can help with: –

Blood Tests
Health Checks
Blood Pressure Monitoring
Ear Syringing
ECG’s
INR Monitoring

Clinical Pharmacists

Who can help with: –

Medication Reviews
Repeat Medication Queries
Side Effects and Medicine Advice

Training Practice

We are proud to be a training practice, so, your doctor’s appointment may be booked with a GP Registrar. These are qualified doctors who are currently undertaking training to become registered General Practitioners.

During your appointment, there may be a student nurse, pharmacist or medical student present to observe. You will be informed before entering the clinical room and you are able to decline consent for this at any time.

Interpreter Services

If you require an interpreter, including British Sign Language (BSL) support, please let us know when contacting the practice so we can make the necessary arrangements.

Cancelling your appointment

If you can no longer attend your appointment, please let us know as soon as possible.

This allows us to offer the appointment to another patient.

You can cancel appointments:

Through the NHS App
Through SystmOnline
By contacting the practice

Enhanced Access – Appointments At Other Practices

We work with other neighbouring GP practices across the North West Leicestershire GP Federation to help patients access the right care at the right time and expand our availability.

You may be offered an appointment at another local practice, including Long Lane Surgery, Castle Medical Group, Ibstock House Surgery or Whitwick Road Surgery, if this allows you to be seen sooner, access the most appropriate clinician, or benefit from services available at another practice.

To provide more choice, appointments may be available during normal surgery hours or outside of these times.

Information from your appointment will be shared with your registered GP practice to help ensure continuity of care.

Home Visits

Home visits are available for patients who are genuinely housebound or too unwell to attend the surgery.

If you require a home visit, please submit a new online request or contact the practice as early as possible and before 10:00am where feasible.

A clinician may contact you first to discuss your needs and determine the most appropriate care.

Urgent Medical Problems

If you feel your problem needs attention on the same day, please submit an online request as early as possible or contact the practice on 01530 832109. Your request will be reviewed and prioritised according to clinical need.

Please do not use this service for life-threatening emergencies.

For: