Appointment Information

How to Request an Appointment

Hugglescote Surgery uses Total Triage for most appointment requests.

This means every medical request is reviewed first, so we can make sure you are helped by the right person, in the right way, at the right time.

You may be offered:

• a same-day appointment
• an urgent or routine appointment
• a telephone appointment
• a face-to-face appointment
• advice from a GP or another member of the practice team
• help from another service, such as a pharmacy, physiotherapist or specialist service

This helps us use appointments safely and fairly and makes sure patients with the most urgent needs are prioritised.

Medical appointment requests for a new or ongoing health problem

For GP or medical problems, please use the Get Medical Help form button below.

Get Medical Help

You will be asked some questions about your problem. A GP will review the information and decide the best next step.

We will then contact you by text message or telephone with advice or to arrange an appointment.

If you cannot use the internet

If you do not have internet access, please telephone the surgery. A member of our reception team can complete the form on your behalf.

Please note: the same triage process applies whether you complete the form yourself or we complete it for you.

Telephone: 01530 832109

Urgent help

If your problem is urgent during opening hours, please telephone the surgery.

If the surgery is closed and you need urgent medical advice, please contact NHS 111.

If it is a life-threatening emergency, such as chest pain, severe breathing difficulty, signs of a stroke, heavy bleeding or loss of consciousness, please call 999.

To cancel or change an appointment, please call us on 01530 832109 or Submit a New Admin Request

Nurse Appointments 

Routine nurse, health care assistant and phlebotomist appointments can be booked online.

This includes appointments such as blood tests, injections, dressings, long-term condition reviews and other routine nursing care.

Book Routine Nurse Appointment

Fit notes / sick notes

If you need a fit note, please use our online fit note form.

Request a Fit Note

Prescriptions

Please do not use the appointment form to order repeat prescriptions.

For prescription information and requests, please visit our prescriptions page.

Prescriptions

Test results

If your test results need further action, we will contact you.

Once your results have been reviewed, you may be able to view them online or contact the surgery after 10.30am.

Test Results

Other Admin Requests

For referral follow ups, doctor’s letters and all other admin requests we ask that you please complete a form with as much information as possible to help us deal with your enquiry promptly.

Submit an admin request

Why we use Total Triage

Total Triage helps us to:

• make sure patients are seen by the most appropriate person
• prioritise urgent medical problems
• reduce unnecessary waits
• free up face-to-face appointments for patients who need them
• offer advice, prescriptions or referrals where an appointment may not be needed
• make access fairer for all patients