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Noticeboard

NEW TELEPHONE SYSTEM

Please note that our phone lines at Hugglescote Surgery are being migrated to a new system over the next 3 days (Tuesday 22nd January to Thursday 24th January 2019). This may cause some disruption whilst we improve our service to you and apologise for and thank you in advance for your understanding and patience.

TEMPORARY ROAD CLOSURE OF GRANGE ROAD, HUGGLESCOTE

Commencing Monday 14th January 2019, access to Hugglescote Surgery will be via the diversion route: Bardon Road, Forest Road, Coalville; Central Road, Hugglescote and vice versa. Please click on link for full information: Press Release - Temporary Road Closure

MEDICINE WASTE CAMPAIGN 2019 AND HOW IT WILL AFFECT YOU

Medicines over-ordering and drug wastage has been identified as a serious and growing problem within the NHS.  It is estimated that as much as three hundred million is wasted every year on unused or partially used medication.  We are asking all our patients to look at the medications they order regularly and ask that they only order the medications that are needed.  In an attempt to reduce the amount of waste prescription medications and inline with other Leicestershire practices and other areas in the UK, we will no longer be accepting third party requests for medication.  This means that all repeat requests must be ordered by the patient themselves as only they know exactly what they require.

The date we have nominated for our new process to start is: Tuesday 1st January 2019

Please click this link to read the information leaflet: Medicines Waste Leaflet

For more information please visit: www.medicinewaste.com

EXPRESS CONSENT TO SHARE YOUR MEDICAL RECORDS

Is it ok if we share important health information about you with other health professionals,  if they need it to look after you?

Most of our patients already have a summary care record, where medications and allergies can be viewed, if you choose to add additional information to this such as relevant problems,   communication needs etc, this will further increase the quality of your care - Quicker access, diagnosis and treatment.

If the answer is yes - please contact the reception who can update your medical record.

For more information please Click this link : https://digital.nhs.uk/summary-care-records#main-content

Patient Advice & Liason Service

Patient Advice and Liaison Service (PALS)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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