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Practice Policies

pad_and_penSuggestions & Complaints

We want to provide our patients with an excellent service. We may not always succeed, but you can help us improve. We welcome your ideas and comments.

If you are not happy with any aspect of the care you have received from this practice, we would like you to tell us about it, so if you want to make a comment, suggestion or complaint, please ask to speak to the Practice Manager: Keleigh Atkin. If you wish to make your comment without giving your name, you may do so in writing to the practice manager

Complaints about Secondary Care services such as the hosptials should be made via PALS.

Data Protectionbluefolder

Protection and Use of Your Information – Your Records are Safe with Us

We ask for information about yourself so that you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up to date information. It also may be needed if we see you again.

We only use or pass information about you to people who have a genuine need for it. Whenever we can we shall remove details that identify you as an individual.

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

If at any time you would like to know more about how we use your information you can speak to the Practice Manager or your GP.

For further information please refer to the leaflets held in Reception entitled “ Your Records are Safe with Us”.

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