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Noticeboard

NEW TELEPHONE SYSTEM

Please note that our phone lines at Hugglescote Surgery are being migrated to a new system over the next 3 days (Tuesday 22nd January to Thursday 24th January 2019). This may cause some disruption whilst we improve our service to you and apologise for and thank you in advance for your understanding and patience.

TEMPORARY ROAD CLOSURE OF GRANGE ROAD, HUGGLESCOTE

Commencing Monday 14th January 2019, access to Hugglescote Surgery will be via the diversion route: Bardon Road, Forest Road, Coalville; Central Road, Hugglescote and vice versa. Please click on link for full information: Press Release - Temporary Road Closure

MEDICINE WASTE CAMPAIGN 2019 AND HOW IT WILL AFFECT YOU

Medicines over-ordering and drug wastage has been identified as a serious and growing problem within the NHS.  It is estimated that as much as three hundred million is wasted every year on unused or partially used medication.  We are asking all our patients to look at the medications they order regularly and ask that they only order the medications that are needed.  In an attempt to reduce the amount of waste prescription medications and inline with other Leicestershire practices and other areas in the UK, we will no longer be accepting third party requests for medication.  This means that all repeat requests must be ordered by the patient themselves as only they know exactly what they require.

The date we have nominated for our new process to start is: Tuesday 1st January 2019

Please click this link to read the information leaflet: Medicines Waste Leaflet

For more information please visit: www.medicinewaste.com

EXPRESS CONSENT TO SHARE YOUR MEDICAL RECORDS

Is it ok if we share important health information about you with other health professionals,  if they need it to look after you?

Most of our patients already have a summary care record, where medications and allergies can be viewed, if you choose to add additional information to this such as relevant problems,   communication needs etc, this will further increase the quality of your care - Quicker access, diagnosis and treatment.

If the answer is yes - please contact the reception who can update your medical record.

For more information please Click this link : https://digital.nhs.uk/summary-care-records#main-content

Practice Policies

pad_and_penSuggestions & Complaints

We want to provide our patients with an excellent service. We may not always succeed, but you can help us improve. We welcome your ideas and comments.

If you are not happy with any aspect of the care you have received from this practice, we would like you to tell us about it, so if you want to make a comment, suggestion or complaint, please ask to speak to the Practice Manager: Keleigh Atkin. If you wish to make your comment without giving your name, you may do so in writing to the practice manager

Complaints about Secondary Care services such as the hosptials should be made via PALS.

Data Protectionbluefolder

Protection and Use of Your Information – Your Records are Safe with Us

We ask for information about yourself so that you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up to date information. It also may be needed if we see you again.

We only use or pass information about you to people who have a genuine need for it. Whenever we can we shall remove details that identify you as an individual.

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

If at any time you would like to know more about how we use your information you can speak to the Practice Manager or your GP.

For further information please refer to the leaflets held in Reception entitled “ Your Records are Safe with Us”.



 
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